Refund policy

30-Day Returns
We offer a 30-day return policy. You have 30 days after receiving your bag to request a return.

Eligibility
To be eligible for a return, your bag must be unused, in the same condition you received it and in its original packaging. Please include your order number or proof of purchase.

How to Start a Return
Email us at hello@javinza.com with your order number. Once your return is approved, we’ll send you a return shipping label and instructions. Items sent back without an approved return request will not be accepted.

Return address: 3801 N Capital Texas Hwy, Ste E240-4128, Austin, TX, 78746.

Damaged, Defective or Wrong Items
Please check your order when it arrives. If your bag is damaged, defective or not what you ordered, email us at hello@javinza.com within 7 days of delivery with photos of the issue. We’ll send a replacement or a full refund at no cost to you.

Non-Returnable Items
Gift cards and items bought on final sale cannot be returned.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds
We’ll email you once we’ve received and inspected your return to let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If more than 15 business days have passed since your refund was approved, please contact us at hello@javinza.com.